Your safety is our priority
Every design decision, every policy, every review process — built to make Houny a place you can trust.
Our safety principles
Verified spaces
Every space on Houny is manually reviewed before going live. We verify ownership, operating status, and basic quality standards so you can explore with confidence.
Community reporting
Guests and space owners can flag any content or listing that seems wrong or harmful. Every report is reviewed by a human within 48 hours.
Secure payments
In-space payments are processed via PCI-DSS compliant providers. Houny never stores your full card number — only tokenized references used by your chosen payment method.
Privacy first
Your location is used only while the app is open and only with your explicit permission. We do not sell personal data to advertisers. Full details in our privacy policy.
Report an issue
Spotted something unsafe, a fake listing, or a bad actor on Houny? Our safety team is on it.
safety@hounyapp.comAll safety reports are treated as confidential. We respond within 24 hours for urgent issues.
Community guidelines
Treat space staff and other guests with respect — in-space or in reviews.
Only post reviews for spaces you have personally visited.
Do not use Houny to harass, impersonate, or deceive other users.
Accurate information matters: do not submit false reports or fake check-ins.
If you see something unsafe, use the in-app report tool or email safety@hounyapp.com immediately.
Violations of these guidelines may result in content removal or account suspension. For serious safety concerns, we will cooperate fully with law enforcement. Contact us if you have questions.